At Lofty Kicks, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’ve got you covered with our hassle-free return policy.
Returns and Exchanges:
- 3-Days Return Window: You have up to 3 days from the date of purchase to return or exchange your item(s).
- Unworn and Unused Items: To be eligible for a return or exchange, the item(s) must be in their original condition, unworn, unused, and in the original packaging.
- Easy Return Process: Initiating a return or exchange is simple. Contact our customer support team at [support@loftykicks.com] with your order number and details. We’ll guide you through the process and provide you with a return authorization.
- Refund or Exchange: You can choose between a full refund to your original payment method or an exchange for a different size, color, or style. Please note that shipping fees are non-refundable.
Return Shipping:
- Free Return Shipping (within Lagos State): Enjoy complimentary return shipping on all orders within Lagos State. We want your return experience to be as convenient as possible.
Refund Processing:
- Prompt Refunds: Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be credited to the original payment method.
- Notification: You will be notified via email once your return has been processed. Please allow a few business days for the refund to reflect in your account.
Important Notes:
- Final Sale Items: Please note that items marked as “Final Sale” are not eligible for return or exchange.
- Gift Returns: If you received an item as a gift, you can still return or exchange it. Please contact our customer support team for assistance.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
At Lofty Kicks, we value your satisfaction, and our return policy is designed to make your shopping experience worry-free. If you have any questions or need assistance, feel free to reach out to our dedicated customer support team.
Elevate your confidence with Lofty Kicks – Where Returns are as Stylish as the Shoes!